Privacy policy

Last updated: November 12, 2024

This Privacy Policy describes how HorseOnTheStick (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from horseonthestick.myshopify.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

We collect and use personal information to provide and improve our Services, communicate with you, and comply with legal obligations.

Information We Collect

We may collect the following personal information:

  • Contact Details: Name, address, phone number, and email.
  • Order Information: Name, billing and shipping address, payment confirmation, email address, and phone number.
  • Customer Support Information: Any information you include in your communications with us.
  • Usage Data: Information about how you interact with our Site, including IP address, browser information, and usage patterns.
  • Third-Party Information: Data from service providers such as payment processors or shipping companies.

How We Use Your Information

  • Processing Orders: To process and fulfill your orders and communicate order status.
  • Customer Service: To provide support and respond to inquiries.
  • Improvements: To enhance our products and services.
  • Marketing: To send you promotional emails with your consent.
  • Security: To maintain the security of the Site and detect fraud.

Third-Party Sharing

We do not sell, rent, or share your personal information with third parties except as needed:

  • Service Providers: To fulfill orders (e.g., shipping carriers) and process payments.
  • Legal Compliance: When required by law or to protect our rights.

Cookies and Tracking

We use cookies and similar technologies to improve user experience, analyze performance, and personalize content. Most browsers allow you to refuse or manage cookies. Note that disabling cookies may affect your ability to use some features.

Security and Data Protection

We implement security measures, such as firewalls and encryption, to safeguard your personal data. While we strive to protect your information, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

  • Access and Update: View or correct your personal data.
  • Delete: Request deletion of your data.
  • Contact: Reach us at horseshop@protonmail.com for any privacy-related concerns or to exercise your rights.

Contact

For questions or requests related to this policy, please contact us at horseshop@protonmail.com.